YOUR USE OF THIS WEBSITE IS GOVERNED BY THESE TERMS & CONDITIONS

These terms and conditions of use ("Terms of Use" or “Terms”) of the website http://www.teakheirlooms.com/ (hereinafter referred to as “Website”) between Teak Heirlooms, a sole proprietary concern ( including its successors and assigns)  and the users of the Website ("You" or "Your" or "Yourself" or "User") describe the terms on which Teak Heirlooms offers You access to the Website. 

IT IS RECOMMENDED THAT YOU READ THESE TERMS & CONDITIONS, AS THEY INCLUDE TERMS SUCH AS DATA SHARING, LIMITATIONS OF LIABILITY, CHOICE OF FORUM FOR DISPUTES AND OTHER PROVISIONS THAT MAY LIMIT YOUR RIGHTS.

 

Teak Heirlooms reserves the right to make changes to these Terms & Conditions from time to time, and such changes will be effective immediately upon being posted on the Website. Each time you use the Website, you should review the current Terms & Conditions. You can determine when these Terms & Conditions were last revised by referring to the "LAST UPDATED" legend at the top of these Terms & Conditions. 

Your continued use of the Website will indicate your acceptance of the current Terms & Conditions. If you do not agree to any change in the Terms & Conditions then you must immediately stop using the Website.

 

ACCURACY OF INFORMATION PROVIDED BY YOU

You represent and warrant that any information that is provided by you in connection with your use of the Website is true, accurate, and complete, and that you will maintain and update such information regularly. You agree that if any information provided by you is false, inaccurate, obsolete or incomplete, Teak Heirlooms is at liberty to terminate your use of the Website.

 

YOUR ACCOUNT

You may be required to register with Teak Heirlooms in order to access certain services or areas of the Website. With respect to any such registration, Teak Heirlooms is at liberty to refuse usage of a particular user name (or e–mail address) that is: 

  1. already in use by someone else; 
  2. that may be construed as impersonating another person;
  3. that belongs to another person;
  4. that personally identifies you; that violates the intellectual property or other rights of any person; 
  5. that is offensive; 
  6. or for any other reason which Teak Heirlooms deems fit and proper.

 

Your user name and password are for your personal use only. If you use the Website, you are responsible for maintaining the confidentiality of your account and the password used thereto. You hereby agree that you alone shall be responsible for the all activities that occur in your account or password. 

Teak Heirlooms reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.

 

TERMINATION

Teak Heirlooms reserves its right, without notice, to act at its sole discretion in terminating your account or your use of the Website, and to block or prevent future access to and use of the Website if you violate any of these Terms & Conditions. 

Upon any such termination, your right to use the Website will immediately cease. 

You agree that any termination of your access to or use of the Website may be affected without prior notice, and that Teak Heirlooms is at liberty to immediately deactivate or delete your password and user name, and all related information and files associated with it, and/or bar any further access to such information or files. 

You agree that Teak Heirlooms shall not be liable in any manner to you or any third party for any loss that has occurred as a result of such termination of your access to the Website or for loss of any information or files.

Teak Heirlooms shall not be required to make lost information or files available to you after any  termination. 

Upon termination, all provisions of these Terms & Conditions which are by their nature intended to survive termination, all representations and warranties, limitation of liabilities, and all indemnities shall survive. 

 

TRANSACTIONS

Teak Heirlooms makes available products for purchase through the Website, and Teak Heirlooms may use third–party suppliers and service providers to enable e–commerce functionality on the Website. If you wish to purchase any product made available through the Website, you may be asked to supply certain information relevant to your transaction, including, without limitation, your credit card number, the expiration date of your credit card, One Time Passwords/ PINs, your billing address, and your shipping information. YOU REPRESENT AND WARRANT THAT YOU HAVE THE LEGAL RIGHT TO USE ANY DEBIT/ CREDIT CARD(S)/ NET BANKING UTILIZED IN CONNECTION WITH ANY TRANSACTION. By submitting such information, you grant to Teak Heirlooms the right to provide such information to third parties for purposes of facilitating the completion of Transactions initiated by you or on your behalf. Verification of information may be required prior to the acknowledgment or completion of any Transaction.

 

Descriptions and images of, and references to, third–party products or services available in connection with the Website do not imply Teak Heirlooms’ endorsement of such third–party products or services. All descriptions, images, references, features, content, specifications, products and prices of products and services described or depicted on the Website are subject to change at any time without notice. Certain weights, measures and similar descriptions are approximate and are provided for convenience purposes only. The inclusion of any products or services on the Website at a particular time does not imply or warrant that these products or services will be available at any time. It is your responsibility to ascertain and obey all applicable local, state, national and international laws (including minimum age requirements) in regard to the possession, use and sale of any item purchased from this Website. By placing an order, you represent that the products ordered will be used only in a lawful manner.

 

Teak Heirlooms reserves the right, with or without prior notice: 

  1. to limit the available quantity of or discontinue any product or service; 
  2. to impose conditions on the honouring of any coupon, coupon code, promotional code or other similar promotions; 
  3. to bar any user from making any or all transaction(s); and/or 
  4. to refuse to provide any user with any product or service. 

You agree to pay all charges that may be incurred by you or on your behalf through the Website, at the price(s) in effect when such charges are incurred, including, without limitation to all shipping and handling charges. In addition, you remain responsible for any taxes that may be applicable to your transactions.

 

Nothing on the Website constitutes a binding offer to sell products described on the Website or to make such products available in your area. 

Teak Heirlooms reserves the right at any time after receipt of your order to accept or decline your order, or any portion thereof, at its sole discretion, even after an order confirmation is issued or after your credit card/ Net Banking has been charged. 

The prices displayed on the Website are quoted in INR and must be paid in INR. In the event a product is listed at an incorrect price, Teak Heirlooms has the right to refuse or cancel orders placed for the product listed at the incorrect price, regardless of whether the order has been confirmed or your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Teak Heirlooms will issue a credit to your credit card account.

 

COLOURS

Teak Heirlooms strives to display colours of the products displayed on the Website as accurately as possible. However the colours seen by you will depend on the system/ screen or monitor being used by you. Teak Heirlooms cannot guarantee that colours seen by you will be accurate. We encourage you to order fabric and leather swatches available on the product pages to see the actual fabric colour, texture and feel before ordering the final product. The final product will be sent as per the swatch ordered.

Teak Heirlooms shall not be liable for any minor variations in the fabrics/ leather colour/ touch and feel.

 

PRODUCT DESCRIPTIONS, FEATURES AND SPECIFICATIONS

Every effort is taken to ensure that the Products supplied correspond as closely as possible to the samples in our stores, Website and catalogue, but they may vary due to unique and characteristic variations of natural materials. Teak Heirlooms is not responsible for any such variations, which add to the unique quality of the Product, including but not limited to the following:

1) Many of our Products are individually hand finished and Product colour and shade may vary from one manufacturing batch to another. This will be more apparent if orders are placed at different times.

2) There is a 3% allowance on fabric alignment.

3) All Product measurements are approximate. On Lighting, Furniture and Upholstered products, allow +/- 1-2 inch(es) variance on sizes stated.

4) Leather is a natural material with unique characteristics such as shade variation, random scars and blemishes.

5) We reserve the right to make any changes to the Product specifications (external and/or internal) and any other changes where necessary.

6) Please check the details of the Products shown in any promotional publications or offers before ordering, as these Products may vary from the Products shown in the Teak Heirlooms catalogue, Website or stores.

7) Product specifications will vary from range to range as reflected in the design and price. However, all our Products are manufactured to the same high quality standards.

 

NEWSLETTERS AND COMMUNICATIONS

You hereby expressly agree to receive communications and newsletters from Teak Heirlooms by SMS and e-mails. You can unsubscribe / opt-out from receiving communications and newsletters from Teak Heirlooms at anytime by clicking on the Unsbscribe  link given at the bottom of the newsletter you receive.

 

LIMITATIONS ON QUANTITY

Teak Heirlooms may not offer additional discounts on large orders of a single item or on large orders of many individual items. In addition, Teak Heirlooms reserves the right to limit quantities on orders placed by the same account, the same debit/credit card, bank account or orders that use the same billing and/or shipping address. You will be notified if such limits are applied.

 

AVAILABILITY, ERRORS AND INACCURACIES

Many of our featured items are offered in limited quantities and, because of their limited availability, stock will not and cannot be refreshed. That means once an item is gone, it may be gone for good and not appear on the Website again. When an item featured on the Website is no longer in stock, we make reasonable attempts to remove that item from the Website in a timely manner. Should you have any questions concerning the availability of a particular item or its price, please contact us at info@teakheirlooms.com  or call us on our customer care number. Teak Heirlooms’s acknowledgement of an order means that your order request has been received; it does not mean that your order has been accepted or shipped, or that the price or availability of an item has been confirmed. Teak Heirlooms makes a conscientious effort to describe and display its products and services accurately on the Website.

 

Despite all efforts, a small number of the items on the Website may be mispriced, described inaccurately or unavailable, and we may experience lags in uploading updates throughout the Website and in our advertising on other Websites. As a result, we cannot and do not guarantee the accuracy or completeness of the information, including prices, product images, specifications, availability and services. Teak Heirlooms reserves the right to change or update information and to correct errors, inaccuracies or omissions at any time, including after an order has been submitted, without prior notice. We apologize for any inconvenience.

 

SALES, SHIPPING, AND RETURNS

Teak Heirlooms accepts the following credit cards: Visa, MasterCard, and Maestro and American Express (Through the Payment gateway). In addition to that you could also pay through Net Banking and Bank Transfer Option or Cash Deposit Option (Capped at Rs. 10,00,000) in our AXIS Bank account. For Cash deposit option above Rs.2,00,000 you are required to submit a copy of your PAN card as per the government regulations. There is no surcharge for using your credit card to make purchases. Please provide your exact billing address and telephone number (i.e. the address and phone number as per your credit card records). Incorrect information will cause a delay in processing your order. 

For a multiple product orders, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges if the shipping is not free. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.

 

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of Teak Heirlooms offer to sell. Teak Heirlooms reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item. Your orders will be shipped as they become available.  However, there may be times when a product you have ordered is out-of-stock, which will delay fulfilling your order. Teak Heirlooms will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. 

Teak Heirlooms cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by us only as an estimate. Fulfilment mistakes that Teak Heirlooms makes resulting in the shipment of incorrect product to you will also be accepted for return seven (7) days from the date of delivery of the product. See Teak Heirlooms’ Complete Shipping & Return policy for further details. When returning products please return unused and with the original packaging, The logistics partner(s) reserve the right to refuse the pickup of goods which are not packed properly as per the guidelines and may get damaged in the reverse transit. You are responsible for retaining the original packaging material in good condition throughout the warranty period. Any additional packaging material sent by Teak Heirlooms for reverse logistics may be chargeable further. 

Cancellation policy

 

Non Furniture Items: For non furniture items under Rs. 5000, if you want to cancel the order, if it is not shipped from our warehouse, a cancellation fee of Rs. 500 or the payment gateway charges whichever is higher will be levied on you as Cancellation charges. If item has been shipped, the order cannot be cancelled unless the item is damaged or defective. A replacement or refund for any such defective items. within 15 days of the receipt of the product in our warehouse will be offer. This means the once the refund is approved, the you will get the refund within 15 days in his/ her account.

 

For Sofas and Furniture: Most of the furniture is customized as per your specifications. 

Custom made orders begin production immediately upon placement of the order and are built to your specifications. They cannot be cancelled, changed, returned or refunded at any time. THERE IS NO 'CHANGE OF HEART' RETURN/ EXCHANGE POLICY available.

 

We request the customer to personally be present during delivery to ensure that they check the furniture at the time of delivery.

 

HOLDING COST or DELAYED DELIVERY CHARGES

Beyond the standard delivery timelines, Teak Heirlooms offers an additional 2 weeks grace period in the event of your inability to accept the order. However, after this 2 week period, a 'Holding Cost' or 'Delayed Delivery Cost' will be charged on your total order value at a rate determined by Teak Heirlooms. A detailed breakup of the Holding Cost or any other additional charges will be sent to your e-mail ID.

The 'Holding Cost' is calculated at the rate of 5% per 10 days against the total value of the order. 

Applicable GST for storage/ holding charges will be charged. The same policy will also be applicable for partial orders withheld in our facility on your request. The 'Holding Cost' have to be paid for, before dispatch your order from the Teak Heirlooms warehouse.

 

RISK OF LOSS

The risk of loss and title to products purchased on the Website pass to the purchaser upon handing over the same to the carrier/transporter. The risk of loss and title of Gift Cards and e–Gift Cards passes on to the purchaser upon electronic transmission to the recipient or delivery to the carrier/transporter, whichever is earlier.

 

COMMENTS / FEEDBACK

Teak Heirlooms welcomes your comments and feedback regarding the Website, products and services. Teak Heirlooms does not, however, accept confidential or proprietary information. Accordingly, all comments, feedback, ideas, suggestions, materials, information, product designs or concepts, and other submissions disclosed, submitted or offered to Teak Heirlooms using this Website or otherwise (collectively, “Comments”) are not confidential and will become and remain Teak Heirlooms’ property. The disclosure, submission or offer of any Comments will constitute an assignment to Teak Heirlooms of all worldwide rights, titles and interests and goodwill in the Comments without payment of any compensation. Comments submitted by you must not violate any right of any third party, and must not contain any libellous, abusive, obscene or otherwise unlawful material.

 

NO UNLAWFUL OR PROHIBITED USES

The Website may be used only for lawful purposes and is available only for your personal, non- commercial use, which shall be limited to viewing the Website, purchasing products, providing information to the Website, and downloading product information for your personal review. You are responsible for your own communications, including the transmission, posting, and uploading of information and are responsible for the consequences of such communications to the Website. Teak Heirlooms specifically prohibits any use of the Website, and requires all users to agree not to use the Website, for any of the following:

Posting any information which is incomplete, false, inaccurate or not your own; engaging in conduct that would constitute a criminal offense, giving rise to civil liability or otherwise violate any city, state, national or international law or regulation that would fail to comply with accepted Internet protocol; communicating, transmitting, or posting material that is copyrighted, trademarked, or otherwise owned by a third party unless you are the copyright or trademark owner or have the permission of the owner to post it; communicating, transmitting, or posting material that reveals trade secrets, unless you own them or have the permission of the owner; communicating, transmitting, or posting material that infringes on any other intellectual property, privacy or publicity right of another; communicating, transmitting, or transferring (by any means) information or software derived from the Website to foreign countries or certain foreign nations in violation of Indian export control laws; attempting to interfere in any way with the Website's or Teak Heirlooms’ networks or network security, or attempting to use the Website's service to gain unauthorized access to any other computer system.

 

PRIVACY POLICY

You confirm that you have read and fully understand the Privacy Policy of Teak Heirlooms in respect of the Website. You further consent that the terms and contents of such Privacy Policy are acceptable to You.

 

INTELLECTUAL PROPERTY NOTICE

All content included on the Website, such as text, graphics, logos, images, audio clips, video, data, music, software and other material (collectively "Content"), is owned or licensed property of Teak Heirlooms and is protected by Intellectual Property laws. The collection, arrangement, and assembly of all content on the Website are the exclusive property of Teak Heirlooms and protected by Indian and international Trademark and copyright laws. The Content of the Website, and the Website as a whole, is intended solely for personal, non- commercial use by the users of the Website. You may download, print, post and store selected portions of the Content for personal, non- commercial purposes, provided you do not modify or alter the Content in any way, or delete or change any copyright or trademark notice.

 

Teak Heirlooms and its suppliers and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials that appear on the Website. Access to the Website does not confer and shall not be considered as conferring upon anyone any license under any of Teak Heirlooms’ or any third party’s intellectual property rights.

 

LINKS TO THIRD PARTIES’ WEBSITES

The Website may contain links to websites of third parties, including social Websites and product manufacturers. Teak Heirlooms is not responsible for and has no liability for the functionality, actions, inactions, privacy settings, privacy policies, terms and conditions and content of any such website. Before enabling any sharing functions of the Website to communicate with any such website; Teak Heirlooms strongly recommends that you review and understand the terms and conditions, privacy policies, settings and information sharing functions of each such third party website. The links and interactive functionality for third party Websites on the Website in no way constitute an endorsement by Teak Heirlooms of these third party websites. Other Websites may link to the Website with or without our authorization, and we may block any links to or from the Website. YOUR USE OF THIRD PARTY WEB Websites AND RESOURCES IS AT YOUR OWN RISK.

 

DISCLAIMER OF READY TO SHIP PRODUCTS

After your order has been placed, processed and payment approved, your product will be dispatched in 48 hours via our 3rd Party Logistics, unless otherwise specified.

Shipping timeline provided for all the products tagged 'Ready to Ship' (ONLY) will have an expediated delivery timeline of 7-10 days and this is only an estimation; shipment timing  may vary depending on the production schedule and logistics schedule. There may be some unforeseen circumstances that may lead to delays.

All delivery dates, if scheduled, are estimates only. You will be notified when the products are dispatched from our warehouse.

 

DISCLAIMERS OF WARRANTIES – GENERAL

While Teak Heirlooms attempts to ensure your access and use of the Website is safe, Teak Heirlooms cannot and does not represent or warrant that the Website or its server will be error–free, uninterrupted, free from unauthorized access (including third party hackers or denial of service attacks) or otherwise meet your requirements.

 

THE Website AND ALL INFORMATION, CONTENT, MATERIALS AND OTHER PRODUCTS, SERVICES AND USER CONTENT INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE Website ARE PROVIDED BY TEAK HEIRLOOMS ON AN "AS IS," "AS AVAILABLE" BASIS, WITHOUT REPRESENTATIONS OR WARRANTIES OF ANY KIND. TEAK HEIRLOOMS MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE Website OR THE INFORMATION, THE ACCURACY OR COMPLETENESS OF CONTENT, MATERIALS, PRODUCTS, SERVICES OR USER CONTENT INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE Website OR ITS SERVERS, OR THAT EMAILS SENT FROM TEAK HEIRLOOMS ARE FREE OF MALWARE OR OTHER HARMFUL COMPONENTS. YOU EXPRESSLY AGREE THAT YOUR USE OF THE Website IS AT YOUR SOLE RISK. TEAK HEIRLOOMS WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THE Website OR FROM ANY INFORMATION, CONTENT, MATERIALS PRODUCTS (INCLUDING SOFTWARE), SERVICES OR USER CONTENT OF ANY KIND ARISING FROM THE USE OF THE Website, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, CONSEQUENTIAL, PUNITIVE, DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING.

On the Website, Teak Heirlooms may display names, marks, products, advertisements or services of third parties, pop–up texts, or links to third party Websites. IN NO EVENT WILL Teak Heirlooms BE LIABLE, DIRECTLY OR INDIRECTLY FOR ANY DAMAGE OR LOSS ARISING FROM (either directly or indirectly) USE OR ACCESS OF A LINKED Website by you. If you decide to follow NY link to such third party Websites, you shall be liable to the consequences arising therefrom. 

PRODUCT WARRANTY

Teak Heirlooms undertakes that the Goods shipped to and for use in India are free of material Defects in material. 

The term  “Defects” is defined as imperfection in material or wooden frame  that will impair the use of the Goods. 

This product warranty does not cover: 1) Defects caused by improper product storage, handling, assembly, maintenance, or use, 

2) Defects occurring to the Goods after purchase due to product modification, intentional damage, accident, misuse, abuse, or negligence, 

3) normal product wear and tear due to age including wearing or staining or loosening of fabric or leather or any such material.

 4) Labour or assembly damage 

5) Variations of colour or texture in Goods made of natural materials like fabric, leather, wood etc, F

6) Commercial use of any Goods (e.g., use in a commercial establishment or other setting outside of a personal residential setting). 

 

JURISDICTION and APPLICABLE LAWS

The Terms and all transactions entered and the relationship between You and Teak Heirlooms and any mutual claims shall be governed in accordance with the laws of India. All claims, differences and disputes arising under or in connection with or in relation hereto the Website, the Terms or any transactions entered into on or through the Website shall be subject to the exclusive jurisdiction of the courts at Chennai, Tamil Nadu India and You hereby accede to and accept the jurisdiction of the aforementioned courts.

 

LIMITATION OF LIABILITY

UNDER NO CIRCUMSTANCES SHALL TEAK HEIRLOOMS OR ANY OF ITS OWNERS, EMPLOYEES, REPRESENTATIVES, AGENTS, VENDORS OR SUPPLIERS BE LIABLE FOR ANY DIRECT OR INDIRECT LOSSES OR DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE USE OF OR INABILITY TO USE THE Website. THIS IS A COMPREHENSIVE LIMITATION OF LIABILITY THAT APPLIES TO ALL LOSSES AND DAMAGES OF ANY KIND (WHETHER GENERAL, SPECIAL, CONSEQUENTIAL, INCIDENTAL, EXEMPLARY OR OTHERWISE, INCLUDING,WITHOUT LIMITATION TO LOSS OF DATA, INCOME OR PROFITS), WHETHER IN CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, EVEN IF AN AUTHORIZED REPRESENTATIVE OF TEAK HEIRLOOMS HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES. IF YOU ARE DISSATISFIED WITH THE Website OR ANY CONTENT ON THE Website, OR WITH THESE TERMS & CONDITIONS, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE Website. YOU ACKNOWLEDGE, BY YOUR USE OF THE Website, YOU ACCEPT THE TERMS AND CONDITIONS OF USE OF THE SAME.

 

INDEMNIFICATION AND DEFENSE OF TEAK HEIRLOOMS

As a condition of the use of the Website, you agree to indemnify and hold harmless Teak Heirlooms, and its respective Owners, employees, , agents, vendors and suppliers from and against any liabilities, losses, investigations or inquiries, claims, suits, damages, costs and expenses (including without limitation, reasonable attorneys’ fees and expenses) (each, a “Claim”) arising out of or otherwise relating to your use of the Website.

 

MISCELLANEOUS

These Terms & Conditions, including policies incorporated herein, constitute the entire agreement between you and Teak Heirlooms with respect to the Website. These Terms & Conditions supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and Teak Heirlooms with respect to the Website. No provision of these Terms & Conditions shall be waived except pursuant to a written communication executed by the party against whom the waiver is sought. No waiver will be applicable other than in the specific instance in which it is given. 

If any provision of these Terms & Conditions is held invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions will not be affected or impaired. Nothing in these Terms & Conditions creates a relationship of agent and principal, partners, joint venturers or employer–employee between the parties, and no act or obligation of either party will in any way bind the other. You may not assign, transfer or divert any or all of your rights or obligations under these Terms & Conditions

 

You agree that a printed version of these Terms & Conditions and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Terms & Conditions to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. We will not be responsible for failure to fulfill any obligation due to causes beyond our control.

 

CONTACT US

If you have any concerns about Teak Heirlooms or your use of the Website, please contact us with a detailed description, and we will try to resolve it, email: info@teakheirlooms.com